Support & FAQs
A clear route
to the right help.
For product questions or assistance, contact the Aprilent team with the details of your application.
Help us understand
your request.
- Product name and your organisation
- Affected workflow and time of the issue
- Steps to reproduce and any error message
- A screenshot with sensitive information removed
Never send passwords, API secrets, biometric records or employee identity documents by email.
Contact the team ↗Common questions
Which product should we start with?
Start with the workflow you need to improve. Share your current process, locations and user requirements, and our team can help identify a suitable application.
Can we request a product demonstration?
Yes. Use the enquiry page to prepare an email with your selected product and requirements. Our team can discuss a walkthrough with you.
Do all products share a single application?
Aprionex is a family of applications. Confirm any shared sign-in, data exchange or cross-product integration requirements during scoping.
How is pricing determined?
Contact sales for a quotation based on the selected application, scope, users, locations and implementation requirements.
Can Aprionex connect to our existing systems?
Integration feasibility depends on the systems, available APIs, access and agreed scope. Aprionex Bio provides REST API and signed-webhook attendance integration for compatible terminals.
What support is included?
Support channels, operating hours, response targets and maintenance arrangements are defined in your service agreement. Contact the team to confirm the terms for your deployment.